FSM Electrical – Website Terms and Conditions

Last updated: 4 April 2026
Website: fsmelectrical.co.uk

1. About these terms

These Website Terms and Conditions govern your use of fsmelectrical.co.uk (the Website). By accessing or using the Website, you agree to be bound by these terms. If you do not agree with these terms, you should not use the Website.

These terms apply to all visitors, users and anyone who accesses the Website.

2. Who we are

This Website is operated by FSM Electrical (referred to in these terms as we, us or our).

If you need to contact us, please use the contact details published on the Website.

3. Purpose of the Website

The Website is provided for general information about our electrical services, service areas, contact details, availability, promotions, and related business information.

Any information on the Website is provided for general guidance only and does not amount to technical, legal, safety, building control, insurance or regulatory advice.

4. No contract for services through the Website

Unless we expressly state otherwise in writing, use of the Website, sending us an enquiry, requesting a callback, completing a contact form, or messaging us through the Website does not create a binding contract for electrical services.

A contract for services will only come into existence when:

  • we have confirmed the scope of works;
  • we have accepted your instruction in writing or by another clear recorded method;
  • any required deposit or upfront payment has been received, where applicable; and
  • we have agreed a start date or otherwise confirmed acceptance of the work.

5. Quotes, estimates and pricing

Any quote, estimate, guide price, price indication, or verbal pricing information provided through the Website, by email, by phone, by social media, or during an initial discussion is subject to:

  • site inspection;
  • access conditions;
  • confirmation of the final scope of work;
  • material availability and cost changes;
  • hidden defects or pre-existing issues;
  • changes required by law, regulations, or safety standards; and
  • any additional works identified after inspection or during the job.

Unless expressly stated otherwise in writing:

  • quotations are invitations to treat and not offers capable of acceptance without our confirmation;
  • estimates are illustrative only; and
  • all prices may be withdrawn or revised before a binding contract is formed.

6. Technical information and website content

We aim to keep the Website accurate and up to date, but we do not guarantee that any content is complete, current, error-free or suitable for your specific circumstances.

Electrical work must be assessed based on the actual property, installation, intended use, existing wiring, safety requirements, and applicable regulations. You should not rely solely on Website content when making safety-critical or property-related decisions.

7. Service availability

Our services may only be available in selected areas and may be subject to workload, staffing, call-out location, access, safety checks, weather conditions, and parts availability.

Any statement on the Website about availability, response times, emergency attendance, or coverage areas is indicative only unless expressly confirmed by us in writing.

8. Customer responsibilities

If you contact us or request work, you agree that you will:

  • provide accurate, current and complete information;
  • not withhold information that may affect safety, access or pricing;
  • ensure lawful access to the property or site;
  • ensure that children, pets and vulnerable persons are kept safe during works where relevant;
  • tell us about asbestos risks, water ingress, fire damage, previous electrical faults, or any other known hazards; and
  • obtain any permissions, approvals or consents required from landlords, freeholders, managing agents or other third parties unless we agree otherwise in writing.

9. Website acceptable use

You must use the Website lawfully and responsibly. You must not:

  • misuse the Website or attempt to gain unauthorised access to any part of it;
  • introduce viruses, malware, trojans, ransomware or other malicious code;
  • attempt to probe, scan, test or bypass Website security;
  • use the Website in any way that could damage, disable, overburden or impair it;
  • scrape, harvest or extract data from the Website without our prior written consent;
  • submit false, misleading, defamatory, abusive or unlawful content through forms or contact features; or
  • use the Website in breach of any applicable law or regulation.

We may suspend, restrict or terminate access to the Website at any time if we believe there has been misuse.

10. Intellectual property

All intellectual property rights in the Website and its content, including text, copy, branding, logos, graphics, images, layout, downloads, design elements, and original materials, are owned by us or licensed to us unless otherwise stated.

You may view, download or print material from the Website for your own personal, non-commercial use only. You must not, without our prior written permission:

  • copy, reproduce, distribute, republish or exploit Website content for commercial purposes;
  • edit, adapt, frame or mirror any part of the Website;
  • remove copyright, trademark or proprietary notices; or
  • use our business name, branding or content in a way that suggests endorsement or association.

11. Third-party links and platforms

The Website may include links to third-party websites, platforms or social media pages. These links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, security, or terms. Accessing third-party websites is at your own risk.

12. Enquiries, forms and communications

If the Website includes a contact form, booking request, call-back request, live chat, WhatsApp link, social media messaging, or email link:

  • submission does not guarantee acceptance of any job;
  • we do not guarantee immediate response times;
  • you should not send confidential payment information through unsecured contact forms or social messaging tools; and
  • you remain responsible for ensuring the information you provide is accurate.

If you have an emergency involving danger to life, fire, smoke, exposed live conductors, or another immediate safety risk, you should contact the emergency services or your electricity network operator where appropriate before contacting us.

13. Reviews, testimonials and user submissions

If you submit a review, testimonial, image, comment or other material to us, you confirm that:

  • it is accurate and not misleading to the best of your knowledge;
  • it does not infringe any third-party rights;
  • it is not defamatory, offensive or unlawful; and
  • you grant us a non-exclusive, royalty-free licence to use, reproduce, publish and display that content for marketing and promotional purposes, including on the Website and social media, unless otherwise agreed in writing.

We reserve the right not to publish, or to remove, any submission at our discretion.

14. Website availability

We do not guarantee that the Website, or any content on it, will always be available, uninterrupted, secure or free from errors or bugs.

We may update, change, suspend, withdraw or restrict the Website, or any part of it, at any time without notice.

15. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any matter that cannot be excluded or limited under applicable law.

Subject to the paragraph above, and to the fullest extent permitted by law, we exclude all implied warranties, representations and conditions relating to the Website.

We will not be liable for any loss or damage arising out of or in connection with:

  • use of, or inability to use, the Website;
  • reliance on Website content;
  • loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill or reputation;
  • indirect or consequential loss; or
  • viruses, distributed denial-of-service attacks or other technologically harmful material that may affect your device, software, data or other material due to your use of the Website or any linked website.

If you are a consumer, these terms do not affect your statutory rights.

16. Privacy and cookies

Our collection and use of personal data is governed by our Privacy Policy and Cookie Policy, which should be read alongside these terms.

If the Website uses cookies or similar technologies, they will be used in accordance with our Cookie Policy and applicable UK data protection and privacy rules.

17. Linking to our Website

You may link to the homepage of the Website in a fair and lawful way that does not damage our reputation or take unfair advantage of it.

You must not:

  • suggest any form of association, approval or endorsement where none exists;
  • frame the Website on another site; or
  • link to the Website from a website that is unlawful, misleading, offensive or inappropriate.

We reserve the right to withdraw linking permission at any time.

18. Changes to these terms

We may update these terms from time to time. Updated terms will take effect when posted on the Website. Please check this page periodically to ensure you understand the terms that apply at the time of use.

19. Severance

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

20. Waiver

Any failure or delay by us in enforcing any provision of these terms shall not constitute a waiver of that provision or any other rights.

21. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer residing in Scotland or Northern Ireland, you may also have rights to bring proceedings in your home jurisdiction where required by law.

22. Contact

For questions about these Website Terms and Conditions, please contact FSM Electrical using the contact details shown on the Website.

Optional website notice for the footer

By using this website, you agree to our Terms and Conditions, Privacy Policy and Cookie Policy. All service enquiries are subject to confirmation, site inspection and written acceptance.

Important implementation notes

Before publishing, replace or confirm the following:

  1. The exact legal trading name of FSM Electrical.
  2. The business address.
  3. A contact email address.
  4. Whether the business operates as a sole trader, partnership or limited company.
  5. Whether online booking, deposits, finance or card payments are accepted through the Website.
  6. Whether you want separate Service Terms and Conditions for actual electrical works, quotations, cancellations, deposits, payment deadlines, late payment, warranties and call-out charges.

If FSM Electrical sells services to consumers online or takes deposits/bookings through the Website, a second document should also be added covering service-specific trading terms, cancellation rights where applicable, payment terms, exclusions, workmanship warranty wording, materials, access, and variations.